How To Refund A Business To business Payment Request

To refund a payment:

  1. Login to
  2. Click on Payments in the navigation menu. 
  3. Select the Outgoing Requests tab. mceclip1.png
  4. Click on the Refund button. mceclip0.png
  5. Enter a Reason for the refund. 
  6. Click Yes
  7. A success confirmation will be displayed. 

Note: The business that paid the payment request will receive an email notification that includes the refund reason when a payment is refunded. 

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