Error Messages During On Porch Orders
These Error Codes are to help better determine communication during On Demand Orders between Merchants and Consumers.
When an order is created there are a few possible outcomes that may be seen:
The consumer's profile is disabled: This error will show if the profile is closed or disabled for any reason.
The consumer will receive: "Your profile is locked, please contact Hypur Customer Server at (480) 500-1974."
The consumer has not linked a bank account: This error will show if the consumer has not linked a bank account or if they have a bank account in pending review.
The consumer will receive: "Unable to complete your transaction - Payment Source missing or Invalid. Please link a valid Checking Account under the Payment Source section of the Hypur App, or contact support at (480) 500-1974."
The consumer's profile is not found: This error will show when a consumer does not a profile yet under their desired mobile phone number.
The consumer will receive: " Hypur: It appears that you do not have a profile with Hypur yet! Download the app for your IOS or Android device using the link below to sign up and get started with cashless payments. https://www.hypur.com/pay-with-hypur/"
The customer's profile is temporarily locked due to too many invalid PAC attempts. A text message was sent to the customer with instructions on how to unlock their profile, or they can contact support at 480-500-1974: This error will show after a consumer enters in an invalid PAC 5 times.
The consumer will receive: "Your Profile had been temporarily locked due to too many invalid PAC attempts. Please click the link below to log in, your Hypur profile will automatically unlock and you can continue with your purchase. https://secure.hypur.com. If you did not use your PAC recently to make a purchase, please contact support at (480) 500-1974."
