Troubleshooting

How do I create a support ticket?

If you are using a mobile phone: Click on the ellipsis to open the navigation menu. Select Tools from the navigation menu and click on Support. You will see our contact center phone number, email add…

Updated 3 months ago

Application not functioning as intended?

General troubleshooting tips:. Log out of POSaBIT, clear your cookies and cache, and login again. Make sure JavaScrip is enabled on your browser. Make sure location services are turned on. Verify tha…

Updated 3 months ago

Customer unable to check in?

Desktop Check-In If you are having difficulty checking a customer in using Desktop Check-In the customer may need to perform some profile maintenance. You will see an error message if the customer ne…

Updated 3 months ago

Check-in errors

Desktop check-in. You will see an error message if the customer needs to link a Payment Source or speak to support. After the customer performs any necessary profile maintenance you can attempt to ch…

Updated 3 months ago

Logo image not uploading or showing incorrectly?

If you are having trouble with your business logo image, you may want to check the format the image was saved in. PNG and JPEG are the preferred formats. POSaBIT resizes all images to a 100×100 pixel…

Updated 3 months ago

Password or PAC not working?

If you do not remember your password, you can perform a password reset by going to https://secure.posabit.com/Login/ForgotPassword. Just enter your email and click send! Once you do, you will receive…

Updated 3 months ago

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