REAL ID Loyalty Guidance
Due to the new rule requiring passengers on domestic flights to have a REAL ID-compliant driver's license, you will likely start seeing new license numbers for existing customers. As you may know, the new Real ID requirement for domestic flights within the US took effect on May 7, 2025. Since POSaBIT’s loyalty programs require a phone number or ID number as unique identifiers for customer profiles, we want to provide guidance on how to effectively manage these changes.
Scenario One: The customer has a loyalty profile with an ID number, but no phone number. The ID number is now outdated because they have received a Real ID with a new number.
- Moving forward, we recommend requiring phone numbers on customer profiles instead of ID numbers. This will ensure that customers with new IDs never have an issue finding their existing account. You can change the required customer fields under Settings → Customer Acknowledgments within the POS portal.
- If a scenario arises where a customer has a new ID number and no phone number on their profile, we recommend that your employees use the search function to look up the customer's name. This method may not be 100% effective since not all profiles will include a name, but it should suffice for most customers with new ID numbers and no phone number. After locating the customer using the search function, we recommend adding their phone number to their profile for easier identification the next time they visit the shop.
Scenario Two: Customer has a loyalty profile with an ID # and phone number.
- In this scenario, instead of scanning the customer's ID, you should first search for their phone number to locate the correct customer. Once you have found the customer, edit the customer profile and scan their new ID. Scanning the new ID will replace the old ID information with the latest information. Save the profile and continue with the transaction as you normally would.
Scenario Three: Customer has a loyalty profile with a phone number but no ID number.
- In this scenario, ask the customer for their phone number and enter it into the customer search field. This will pull up their profile on the POS. If you would like to add their ID information to their profile, go to edit their profile and scan their ID to auto-fill those fields. Next, the customer will need to check the customer consent flags and save the information. After this, you may proceed with the transaction.
