FAQ

Learn more about POSaBIT Pay!

POSaBIT Pay is a cashless payment option. It allows consumers to pay a merchant directly from their checking account via an ACH transaction, eliminating the need for payment with cash, credit card, o…

Updated 3 months ago

Can my employee have a consumer profile?

Your employee can create a consumer profile by signing in and clicking on the Create a consumer profile tile on the profile selection page. Alternatively they can do it directly via our Sign Up page.…

Updated 3 months ago

What is the API key? Where is this information located?

An API (Application Program Interface) allows your POS provider and POSaBIT to talk and exchange information. You can generate an API key in the Tools section under POSaBIT Connection if your POS pro…

Updated 3 months ago

Does my POSaBIT Pay fee differ from product vs. swag/ancillary items purchased through Hypur?

Your fee is the same regardless of what type of items are being sold.

Updated 3 months ago

How does my employee login for the first time?

Your employee will receive an email with instructions on how to setup a password. Your employee can login to secure.posabit.com after setting up a password.

Updated 3 months ago

What special equipment do I need to accept POSaBIT Pay?

No additional equipment is necessary. POSaBIT Pay is web based, so you can accept payments on any computer with an internet connection and a USB port for a USB number pad. Note: USB number pads are n…

Updated 3 months ago

How do I upload my business logo?

If you are using a mobile phone: Click on the ellipsis to open the navigation menu. Click on My Business from the navigation menu and click on Business Information. Click on the ellipses and select E…

Updated 3 months ago

How do I upload multiple documents for a request?

To upload multiple files for a new document request: Select My Business from the navigation menu and then select Business Documents. Click on the green Actions button. Click Choose Files or drag and…

Updated 3 months ago

What is POSaBIT Pay?

What is POSaBIT Pay?. POSaBIT Pay is a cashless payment option. It allows consumers to pay a merchant directly from their checking account via an ACH transaction, eliminating the need for payment wit…

Updated 3 months ago

How do I create a support ticket?

If you are using a mobile phone: Click on the ellipsis to open the navigation menu. Select Tools from the navigation menu and click on Support. You will see our contact center phone number, email add…

Updated 3 months ago

How do I disable an employee?

Select Employees from the navigation menu. Click on the name of the employee to view the employee details. Select Disabled for all the locations the employee should be disabled from. Click on the Sav…

Updated 3 months ago

Do I Need To Use The USB Number Pad Provided By POSaBIT?

The USB number pad provided by POSaBIT is optional. If you already have a system in place to capture the customer's PIN there is no need to use the USB number pad.

Updated 3 months ago

How do I View Recent Customer Purchases?

Select Reports from the navigation menu and click on Hypur Pay to view transaction data. Sales for today will be displayed as a default. See Hypur Pay Report - Tips for more information about Hypur P…

Updated 3 months ago

How do I turn MFA On?

Select Tools from the navigation menu and click on MFA.. Click on the On/Off toggle switch.. Note: You must be an Administrator or Manager to turn MFA On.

Updated 3 months ago

What are the password requirements?

Your password must adhere to the following requirements: Must be 9 to 30 characters in length. Contain at least one UPPERCASE letter. Contain at least one lowercase letter. Contain at least one numbe…

Updated 3 months ago

What if my employee already has a profile?

If your employee already has a consumer profile or an employee profile at another business you can still add them as a new employee to your business. Your employee will receive an email notification…

Updated 3 months ago

I need help using POSaBIT, how can I get support?

We provide unlimited support to POSaBIT merchants and POSaBIT consumers. If you ever have questions or need technical help, our friendly and knowledgeable support team is ready to assist you by visit…

Updated 3 months ago

How do I enable an employee?

Login to secure.posabit.com. Select Employees from the navigation menu.. Select All Employees from the drop-down menu on the top of the page.. Click on the name of the employee you want to enable.. S…

Updated 3 months ago

How do I setup a newly added location to accept POSaBIT?

Your financial institution will have to setup a profile for your newly added location. You will receive an email notification when the new location has been setup by your financial institution. The n…

Updated 3 months ago

What is my volume limit?

Your financial institution has the ability to set a daily, weekly, monthly, and/or yearly volume limit for POSaBIT Pay based on the number of accepted payments and/or the dollar amount of accepted pa…

Updated 3 months ago

How do I turn MFA Off?

Login to your profile when you are physically in the store. You must be at your business location to disable MFA.. Select Tools from the navigation menu and click on MFA. Click on the On/Off toggle s…

Updated 3 months ago

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