How to Update HP Engage + CFD Firmware to Fix Green Screens
How to Update HP Engage All-In-One + CFD Firmware Update to fix Green Screen:
In the steps below, you will learn how to perform a software update to the HP Engage terminals, and update the customer facing display firmware to fix any issues with black or green screens showing on the CFD.
PLEASE NOTE: When updating the OS, it is a best practice to make sure that the terminal in question does not have an open till on it.
- From Desktop, exit the engage console (three dots in upper right corner > exit HP Engage Console > pop-up > 2323 passcode > enter).
- Locate HP Device Hub app and select it.
- Scroll to the Update OS section and click on the "Update to the latest OS" (Marked as First in the image below).
- Follow all prompts for checking for updates/upgrades/downloading/rebooting OS.
- Once the reboot cycle begins, the BIOS page will display a progress bar of the OS as it is being installed. The HP terminal will reboot again once this is complete (average of 5-10 minutes to complete, but could possibly take longer).
- After HP has completed the OS update, open HP Device Hub again and find the firmware updates section and select it. Marked as Second in the image below:
- Within the Firmware section, scroll to find 6.6 Inch Display and begin the process of checking for and upgrading the firmware. NOTE, this may take several attempts and the upgrade/download may fail multiple times. BE PATIENT and try again after 10-15 seconds with each attempt, until the download/upgrade is successful.
- After the firmware update is complete, exit the device hub app back to the desktop, and relaunch the scalefusion app (you may need to swipe left to find it on another screen).
- Relaunch the POSaBIT app and the update should be complete.
Please reach out to POSaBIT support if you run into any issues performing these software updates.
