Frequently Asked Questions

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How to Check the Software Version on an ELO Terminal

On the night of September 30, 2025 , POSaBIT will complete a backend migration to the Elo Terminal Management System (TMS) , which manages terminals and pushes POSaBIT POS app updates. If your Elo te…

Updated 2 days ago

Why is a product saying its 'Under Cost' on the POS?

The ‘ Under Cost’ error occurs when a product in the cart is discounted below the pre-set discount limit. There are two main types of discount limits, region-based limits and merchant-set limits Regi…

Updated 11 months ago

Why am I receiving an "Over Limit" error on the POS?

The “Over Limit” error occurs when a customer is trying to purchase products that exceed your state's purchasing limits. These limits are set on a state-by-state basis and can vary depending on custo…

Updated 11 months ago

How to Perform a Long Refresh on the Point of Sale Terminal

The refresh button on your point of sale terminal (located in the top right corner of the screen) can be pressed and held down to initiate a 'long refresh' on the terminal. Doing this will update all…

Updated 11 months ago

What are price tiers and how should I use them?

A price tier is a preset price for a certain amount of a weighable product. This allows you to set different price points for each weighable product based on the weight. By doing so you are able to o…

Updated 11 months ago

POSaBIT POS - Overview

POSaBIT POS Overview What Else is New? There are a handful of feature enhancements, as well as some new features you can expect with POSaBIT 2.0, including... Till Management - Track Till Denominatio…

Updated 11 months ago

Complete List of Data Shared Between Venues

For multi-store merchants, this article is meant to help you know exactly what settings are affected between all your different venues when you make changes on the POSaBIT POS portal. See the list of…

Updated 11 months ago

How do I change the payment method of a completed transaction?

In the case where the wrong payment method was accidentally selected during checkout, you can manually change the payment method within the portal. To do this follow the steps below: Login to the POS…

Updated 11 months ago

What happens if my POS goes offline?

If your POS loses internet it will automatically go into offline mode. Below are the recommended steps to debug the issue and get your device back online: First, try resetting your internet router..…

Updated 11 months ago

Why aren't my JSON files importing properly for incoming manifests? (Washington Only)

Sometimes the CCRS JSON files can encounter issues while importing, this is often due to issues with the JSON itself. If you encounter an issue while uploading a JSON file for a new incoming manifest…

Updated 11 months ago

How do I destroy a product within a child lot?

Products will often get damaged or simply expire and are unable to be sold anymore. When this happens it is common for stores to have a process to destroy these unsellable products. Follow the steps…

Updated 11 months ago

Why are my discounts stacking when they shouldn't?

There are several different ways that discount stacking can be set up within the POSaBIT system. Depending on how your venue wants to use stacking will depend on which settings should be enabled / di…

Updated 11 months ago

How do I add or remove taxes?

How to Add taxes: Taxes can be created directly in the portal under ‘Settings’ -> ‘Taxes’. From this page, select the ‘New Tax’ button to start creating a new tax within the POSaBIT system. Once sele…

Updated 11 months ago

How do I clear out the data within the POSaBIT app?

When to clear out the data within the POSaBIT app? Very Rarely the POSaBIT app can get stuck in a cached loop that doesn’t let you perform any actions. When this occurs you will need to delete all ca…

Updated 3 months ago

Why is my inventory not pulling properly from the back end?

POSaBIT automatically syncs all customer and product data onto each POS system. However, occasionally you might run into data that is not matching up between your POS device and your back end. If you…

Updated 11 months ago

How do I fix a laggy/unresponsive screen?

Due to the large amount of data that is transferred to and from the POSaBIT devices, the application can occasionally encounter lag/unresponsive issues. If you encounter this on your device, use the…

Updated 11 months ago

How to Update HP Engage to Fix Green Screens

How to Update HP Engage All-In-One:. In the steps below, you will learn how to perform a software update to the HP Engage terminals: PLEASE NOTE: When updating the OS, it is a best practice to make s…

Updated 4 months ago

What Data is Pulled from your States Tracking System (STS) into POSaBIT

What Data is Pulled from your States Tracking System (STS) into POSaBIT. There are different STS programs for different states. In this article, there is a breakdown of each State tracking system, an…

Updated 11 months ago

Theft & Robbery FAQ's

If you've been a victim of robbery or theft, you might be wondering about the proper protocols for handling stolen goods while ensuring compliance. We understand the challenges that theft poses to di…

Updated 11 months ago

Adding Simple Keyboard On HP Terminals

Adding Simple Keyboard On HP Terminals. Within scalefusion, verify the simple keyboard app is available: Go to the Scalefusion app and click on Simple Keyboard. It should take you to a Manage on-scre…

Updated 11 months ago

POSaBIT POS - The Basics

This article will give a budtender or other employee a 5-minute quick overview to familiarize users with the newly designed POS. POSaBIT POS - The Basics will quickly run through; Opening a Till. Clo…

Updated 11 months ago

What does the "POSaBIT Cloud App Has Failed" error mean?

The " POSaBIT Cloud App Has Failed " indicates a fatal error has occurred causing the POSaBIT application to crash. This occurs when a larger issue on the POS overloads the app causing the applicatio…

Updated 11 months ago

How to Connect Zebra Label Printer to POS Terminal

How to Connect Zebra Label Printer to POS Terminal. Connecting and setting up your label printer to your register is a straightforward process. See these steps below for a walkthrough: Locate a USB p…

Updated 11 months ago

How do I import a new incoming manifest from Metrc?

Step 1: Accept the Manifest in Metrc. Log into your METRC account and view your manifests. Accept the manifest items you are bringing into inventory. Wait about 5-15 minutes - Metrc updates periodica…

Updated 11 months ago

How to Install the Zebra Printer Driver on your PC so you can Print Barcodes from the POS Portal

Note: Google Chrome is acceptable to use with Zebra Print, NOT Safari. Download and Install the Zebra Browser Print To find the SDK, start by going HERE NOTICE: USE THE LINKS BELOW INSTEAD IF YOU ARE…

Updated 2 weeks ago

Why aren't my discounts applying properly?

Discounts apply based on preset settings set using the POSaBIT web portal. There are several settings on both the discount and product details that can determine how and if a discount applies. Below…

Updated 11 months ago

Off-Site Shop Checklist and Guide

With summer quickly approaching, your company may be gearing up to participate in off-site events, where you will be selling products away from your normal brick-and-mortar retail space. If you are i…

Updated 11 months ago

Pocket POS Overview

Pocket POS Overview. Meet the Pocket POS, where convenience meets efficiency in managing your store's transactions. Serving as a versatile tool similar to a Swiss army knife, our handheld point-of-sa…

Updated 11 months ago

How do I Pay your POSaBIT Invoices with a Credit Card?

Recently, POSABIT introduced a new process that allows merchants to pay their monthly invoices using their credit cards. To use this feature, you can pay as a guest or sign up as a Member for a POSaB…

Updated 11 months ago

How do I merge duplicate customer profiles?

In the case where a duplicate customer profile was accidentally created, you can easily merge the two loyalty accounts so the customer doesn’t miss out on any of their earned loyalty points. To do th…

Updated 11 months ago

How should I setup my menu feed?

Depending on the online menu provider your venue uses will determine how your menu feed should be set up. Use the following links to determine how you should properly set up your menu feed depending…

Updated 11 months ago

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