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How do I fix a laggy/unresponsive screen?

Updated 4 months ago

Due to the large amount of data that is transferred to and from the POSaBIT devices, the application can occasionally encounter lag/unresponsive issues. If you encounter this on your device, use the following methods to help identify and solve the lag issue:

  1. Perform a long refresh
    • In order to perform a long refresh hold down the reload icon in the top right-hand corner of the POS
  2. Close/Reopen the POSaBIT application
  3. Restart the terminal itself

 

If you perform all of the steps above and are still encountering lag issues, please reach out to POSaBIT support so we can walk you through deleting the app data and how to re-sign in to your POSaBIT account.

 

For additional assistance please reach out to POSaBIT support @ 1 (855) POSaBIT OR SUPPORT@POSaBIT.COM

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