How to Refund a Hypur Pay Purchase

  1. Refund the transaction in your POS system.
  2. Login to secure.hypur.com
  3. Select Hypur Pay from the navigation menu.
  4. Click on the Issue Refund button. You must be at your business location to issue a refund.
  5. Select the purchase you would like to refund. You can issue a refund for a tip if you are the primary contact person for your financial institution, an Administrator, or Manager.
  6. Click Yes on the refund confirmation. 
  7. Enter an optional note regarding the refund.
  8. Click the Submit button.
  9. A success confirmation will be displayed.

Note: Consumers will not be able to see the optional note regarding the refund.



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