Troubleshooting

Error in Processing Your Last POSaBIT Pay Transaction

The Error in Processing Your Last POSaBIT Pay Transaction will be show under your Bank Account if there was a missing or partly entered Account/Routing number when linking your bank account. This mea…

Updated 3 months ago

How do I reset my password?

Go to secure.posabit.com. . Click on the Forgot Password link. Enter your email address and click the Send button. Check your email inbox for a reset link. If you are still having trouble logging in…

Updated 3 months ago

Why can I not add a savings account?

Savings accounts have monthly withdrawal limits and could cause you to incur fees from your financial institution for using a savings account for purchases. POSaBIT is here to save you money, not spe…

Updated 3 months ago

Why Does It Take A Long Time To Gather My Account Information?

Some financial institutions may take up to three minutes display your account information. Your financial institution may be experiencing a connectivity issue if it takes more than three minutes to d…

Updated 3 months ago

Why Do I See An Update Not Allowed Error?

Update not allowed is typically displayed when there are too many attempts to update your financial institution credentials in a short period of time. If you see Update not allowed when you attempt t…

Updated 3 months ago

What If My Financial Institution Is Not Displayed?

Click the search bar to search for your financial institution. If you are still unable to find your Financial Institution, please contact POSaBIT support at https://support.posabit.com/hc/en-us.

Updated 3 months ago

Why Is The Balance Displayed When Selecting My Account Different Than Available?

The balance that is displayed when selecting your checking account is your Current Balance for your financial institution. Your current balance typically does not include any pending transactions. Wh…

Updated 3 months ago

My profile is locked, what can I do to get it unlocked?

Your POSaBIT profile was likely locked for security reasons. Please contact POSaBIT Customer Support for help unlocking your profile by visiting https://support.posabit.com/hc/en-us. Check your email…

Updated 3 months ago

Where is the POSaBIT support team located?

POSaBIT support is located on the west coast (WA & AZ)

Updated 3 months ago

Is there any support if I need help using POSaBIT?

We provide unlimited support to POSaBIT merchants and POSaBIT consumers. If you ever have questions or need technical help, our friendly and knowledgeable support team is happy to assist from 6:00 a.…

Updated 3 months ago

I changed my phone number, how can I get my MFA code?

Contact POSaBIT support to update your phone number. You can contact POSaBIT support by: Starting a chat with us, the chat option is located at the bottom right of every POSaBIT page. Send an email t…

Updated 3 months ago

Invalid PIN

Your profile will be locked if your PIN is entered incorrectly too many times at check-out. Check your email for instructions on how to unlock your profile. If you do not remember your PIN, you can c…

Updated 3 months ago

I forgot my email, how do I access my POSaBIT Pay profile?

If your forgot your email address please reach out so we can help! We’re available at https://support.posabit.com/hc/en-us. You can open a case or start a chat with us!

Updated 3 months ago

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