Installing the POSaBIT Application on a QD Device

Updated 1 week ago

The following steps can be used to install & log into the POSaBIT application onto a QD2 or QD4 debit terminal. This includes enabling the application on the device, downloading/installing the application, and then finally signing into the POSaBIT application using your Venue Registration PIN.

Before you begin please ensure:

1. You have confirmed with your POSaBIT acct. manager that you are properly set up in the backend to make the following changes.
2. You have taken note of the terminal name found within the POSaBIT payments portal for the device that you are updating.
3. You have taken note of the Venue Registration PIN found within the POSaBIT payments portal on your Terminals page

Step #1) Install POSaBIT App:

1. Power on the QD terminal and ensure it is connected to WIFI.
2. From the home screen, select the Market application and allow the system to perform an update if necessary.
   1. If the device is stuck in the OPC application on the Listening for transactions screen, hit the home button to exit (PIN 336686 when prompted)
3. From the main market page, select POSaBIT Payments - ensure that Update Automatically is toggled on, then click Install.
   1. If the POSaBIT App is not immediately visible on the list of applications, you can follow these steps to get it to appear.

Step #2) Login to the POSaBIT Application 

1. Once the POSaBIT Application is open, you will see a message saying Welcome to POSaBIT. Press Get Started to continue

   

2. Select POSaBIT Payments.

1. You will then be prompted to enter your Venue Registration PIN in order to log your terminal into the location it is being used. This should be given to you by your POSaBIT account rep, but can also be found within your venue's payments portal:
   1. Login to my.posabit.com
   2. Using the left-hand navigation menu, select Account -> Terminals
   3. Your Venue Registration PIN can be found at the top of the terminals page (above the list of terminals).
2. Enter your “Venue Registration PIN” to login to your account within the POSaBIT Payments application.
   1. If you receive any error messages, please reach out to your POSaBIT account rep or POSaBIT support.

      

3. Once you login, you will see the transaction start screen. Next, click the button labeled CLICK TO BEGIN.
   1. If your venue has Cashier PINs enabled, you will also want to enter your PIN to get to the next Enter Amount screen.
4. Select the hamburger menu in the top left-hand corner, then select Settings.
5. Scroll down and uncheck the boxes for Print Dejavoo receipt and Auto-Focus.
6. Scroll down and select Save Settings at the bottom of the page to save your terminal settings.

You are now ready to begin transacting with POSaBIT!

Make sure you always start every transaction within the POSaBIT payments application. When using POSaBIT payments alongside the One Pay Cloud (OPC) application on a single QD device, it is possible that the One Pay Cloud application can get stuck open. This is commonly seen in the morning after the device has sat all night. When this occurs you will need to re-open the POSaBIT application before any transactions can be run. Click HERE to learn how to close out of the OPC application and re-open the POSaBIT payments application.

If you receive any errors within the POSaBIT App, there are a few leading reasons for it:

1) Download The Latest Terminal Parameters

1. Close out of the POSaBIT Payments application and open the One Pay Cloud (OPC) application
2. Press the Star on the bottom of the screen
3. Press Upgrade App
4. When prompted for a 4 digit PIN, it will be the last 4 digits of the TPN displayed on the screen.
5. Select Download Parameters.
6. Once the parameters finish downloading, select the android home button and enter the 6-digit PIN 336686 to exit back to the home screen.

2) Uninstall the DV Pay Lite Application

1. Close out of the POSaBIT Payments application and open the Market application
2. If DV Pay Lite is a line item on the main Market application list, click it and select Uninstall

3) Uninstall the Aura Application

1. If you are receiving a "Critical update required" message, close out of the POSaBIT Payments application. If the green Aura icon is on the home tile page, we will want to open the Settings application to uninstall it.
2. In the Settings app, click the hamburger menu at the top right
3. Scroll all the way to the bottom and click About POS
4. Click POS Configuration
5. Click Administrator Login
6. System PIN should be 01062009. If this fails, you can also try 99999999 (eight 9s)
7. Confirm Login
8. Click the Android back arrow to go back two pages to the main Settings menu
9. Scroll down to Apps
10. Click Aura
11. Click Uninstall
12. Reopening the POSaBIT app should no longer give this error.

4) POSaBIT app missing from the Market app

If the POSaBIT application is missing from the list of all available applications within the Market app, we will need to toggle it on to make it visible.

1. Open the Market app
2. Press the gear icon in the top right to open the Settings
3. When prompted for a PIN, enter 1111
4. Click Show Applications label
5. Enter the PIN 1379
6. Scroll down to POSaBIT Cloud POS and turn the toggle ON

If you continue to experience any issues, please contact your direct contact or the Support team for assistance at (855) POS-ABIT (855-767-2248) or support@posabit.com

Related Articles

• Enabling the POSaBIT App for Download on a QD Device
• How to Log into the POSaBIT Payments App on a QD Terminal
• How to Run a Transaction on a Q2 Payments Device

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