Disallow Loyalty Point Accrual when Spending Points
Enable the 'Skip Rewarded Sales' setting to restrict the customer from earning points when a reward is applied to an order.
Similar to when you earn and use air miles towards a flight, you don't earn additional miles when you're using your reward miles!
You can apply a similar scenario using a loyalty program in the retail environment. If the store offers 10 points per visit, and then also has a 10% off reward that costs 10 points, then you may not want a customer to be able to accrue and redeem points simultaneously. Otherwise, the customer would be able to use the 10% off every time they come in - potentially costing the store more in marketing dollars in the long run.
To enable the 'Skip Rewarded Sales' setting:
- Click Settings from the main navigation menu.
- Select General POS Register Settings.
- Scroll down to the Cart Settings section, and enable the flag labeled Skip Rewarded Sales.
- Hit Save.
