Why is my scanner pulling up the wrong loyalty profile when I scan the customer's ID?

Occasionally users can experience some issues when trying to pull up a customers profile using the ID scan. Below are the steps we recommend to help solve these scanning issues.


  1. Scan is bringing up a completely different customer? 
    • If the scan is bringing up the wrong customers account, then that indicates that the customers ID # was somehow saved onto the wrong account. This can easily be fixed by editing the customers profile to remove the wrong ID # and add in the correct one.

  2. Scan isn't pulling up any profile?
    • First, ensure that you are scanning the correct barcode. Some state ID's contain multiple barcodes that can cause errors when the wrong one is scanned
    • Second, perform a manual lookup of the customer's loyalty account and verify that the ID # was entered correctly on the account creation page.
    • Lastly, if you are still running into issues, perform a long refresh by holding down the reload icon found in the top right hand corner of the POS.


For additional assistance please reach out to POSaBIT support @ 1 (855) POSaBIT OR SUPPORT@POSaBIT.COM

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