AI Connectors FAQs
Answers to common questions about POSaBIT AI Connectors, including security, data privacy, supported assistants, and access.
Which AI assistants work with AI Connectors?
Any assistant that supports custom MCP connectors, including Claude and ChatGPT. Availability of custom connectors can depend on your assistant plan.
Can the assistant change anything in POSaBIT?
No. AI Connectors are read-only. The assistant cannot create, edit, or delete products, prices, discounts, orders, inventory, or anything else.
Can the assistant see other stores', merchants', or brands' data?
No. Each connector is locked to the one store, merchant, or brand chosen when it was connected, and that is checked on every request. A merchant connector only reads the stores under that merchant account. A brand connector only sees data for stores that allow their data to be shared with brands and that brand already supplies.
What data is never shared with my assistant?
- Customer names, contact details, addresses, and demographics.
- Payment reporting is limited to totals by payment method.
- Employee phone numbers, email addresses, home addresses, and register PINs.
- Anything you can't already see in the POSaBIT portal.
Does my assistant get my POSaBIT password?
No. You sign in on POSaBIT's own login page, and your assistant receives a temporary pass instead. The pass lasts two days, renews while in use, and is revoked after 15 days without use.
Where does my data go when I ask a question?
The answer is sent to the AI assistant you connected and is handled under your agreement with that assistant's provider, including whether it may be used for training. POSaBIT sends only the answer to your question, one bounded report at a time, never a copy of your database.
Who at my business can connect an assistant?
Any employee with portal access to your store, merchant, or brand can connect their own assistant. Their assistant only has their permissions. Managers and admins can see and revoke every connector on the AI Connectors page.
To connect at the merchant level, the employee needs Merchant Portal access. Employees whose Merchant Role is set to No Merchant Access can't create a merchant connector.
Can I connect one assistant to several of my stores?
Yes. Use a merchant connector. Switch to the Merchant view in the POSaBIT web portal, connect from Settings > AI Connectors, and choose your merchant when you sign in. Your assistant can then read across the stores under your merchant in one connection.
You can still add a separate store connector for each location if you only have store-level access.
What controls what a merchant connector can see?
A merchant connector has the same access as its owner's Merchant Portal employee groups:
- Managers: access to every Merchant Portal page. Employees with the Owner or Manager Merchant Role are placed here automatically.
- Staff: read-only access across the Merchant Portal. All other Merchant Roles are placed here automatically.
- Custom groups: any groups your merchant creates under Settings > Employee Groups in the Merchant Portal, with their own Read and Manage settings for each page.
If an employee belongs to more than one group, their access adds together. Because AI Connectors are read-only, the assistant only uses read access, even for employees who can manage a page. For details, see Merchant Portal Employee Groups Overview.
Can POSaBIT staff see my data through AI Connectors?
POSaBIT team members may connect to your account for support or testing. Their connectors are labeled as admin connectors on your AI Connectors page, so you can always see who has access.
How do I turn off an assistant's access?
Go to Settings > AI Connectors in the store, Merchant Portal, or Brand Portal view and select Revoke on that connector. Deactivating an employee also disconnects every connector they own, and setting an employee's Merchant Role to No Merchant Access cuts off their merchant connector.
