Q2 Payments Device FAQ's

Updated 5 months ago

Here you will find our frequently asked questions about the Q2 and QD4 payments devices:

How to connect Q2 to wifi?

• On the device go to Settings →WLAN → Turn Wifi On → Select Venues Wifi → Type in Wifi Password

How to connect Q2 terminal to POSaBIT Payments Portal? 

• From the Payments Device: 
  1. Open the POSaBIT app on your payments device,
  2. Click Get Started,
  3. Login using your Username and Password and select ‘Payments Only,’
  4. Select Click Here to Start Purchase,
  5. A Terminal Setup Required message will appear, click OK,
  6. Select the corresponding terminal on the Debit Terminal  dropdown menu,

         Save Settings and your terminal should be connected to the POSaBIT portal.

How to connect Q2 terminal to POSaBIT POS?

1. Locate the "Client ID" and "Client Secret" in the Payments Portal
2. Open the POSaBIT payments portal
3. Click the "Account" down menu on the left hand side of the portal
4. Select Settings 
5. Select the "API Credential" tab 

1. Locate the "Client ID" and "Client Secret" (You will need this, so keep them near)
2. Select “POSaBIT_API” on the POS portal under processor settings and enter in client fields:
3. Open the POSaBIT POS Portal
4. Under the "Settings" tab, select "Processor Settings"

1. In the Processor settings, you will need to change the "Debit Processor" to "posabit_api"

1. Take the Client ID and Client Secret code from the POSaBIT payments portal and add them into the reflected text boxes
2. Click Save

Final Setup Steps:

The POSaBIT payments/POS integration is almost complete. The final step is to login to both the payments terminal as well as the POS terminal and select the correct “Payments Terminal” from the dropdown. Use the steps below to do this:

For the Payments device:

1. Login into the payments device using the login that was created specifically for this terminal. 
2. Press “Click HERE To Start Purchase”
3. Enter a Budtender PIN 
4. Press the hamburger menu and select “Settings”
5. (Might not be required) Enter in a manager PIN to access settings
6. Using the top drop-down field labeled “Debit Terminal” select the terminal corresponding to the terminal in the Payments Portal.
   
     - Note: The serial number should match the payments device you are using

For the POS Terminal:

1. Login into the POS device using the login that was created specifically for this terminal. 
2. Enter a budtender PIN
3. Press the hamburger menu and select “Settings”
4. Enter in a manager PIN to access settings (Might not be required)
5. Using the top drop-down field labeled “POS Terminal” select the terminal corresponding to the terminal in the POS Portal.

- Note: The serial number should match the POS terminal you are using

ONCE YOU HAVE COMPLETED ALL OF THE ABOVE STEPS, RUN A TEST TRANSACTION ON THE POS DEVICE MAKING SURE TO SELECT “DEBIT” AS THE PAYMENT METHOD. IF EVERYTHING WAS SETUP CORRECTLY ONCE PRESSED THE POS WILL GO INTO A “PENDING RESPONSE” STATE AND THE PAYMENTS DEVICE WILL PROMPT THE USER FOR THE PAYMENT.

How to run a transaction on a Q2 Device?

See HERE to learn how to perform a debit transaction on a Q2 device.

What does the " ! "error icon indicate when popping up on terminal? 

This means the transaction is being rejected by POSaBIT servers. You will need to clear POSaBITs app data from the payments device. Click HERE to learn how to resolve.

How to confirm the first transaction was captured?

When charging a debit card, if there are any interruptions during the process and you are unsure if the transaction has been processed, please have the customer re-attempt the purchase. Depending on the result of the second payment attempt will determine if the transaction was completed or not:

1. If you are taken directly to the purchase complete screen then the customer has been successfully charged.
2. If you receive an “Debit Error Duplicate Approval” message after initiall getting an error on the first payment attempt, then that means the customer was charged but we were unable to verify due to the payment attempts having a different ID. 
   
   Alternatively, if you receive the “Debit Error Duplicate Approval” message on the first payment attempt for that customer, then that means the customer has already made a purchase using the same card for the same amount earlier in that day. If you encounter this error, inform the customer that the same card can not be run twice for the same amount on the same day. Therefore, if they would still like to pay with debit they will need to use a different card or pay at a different terminal.
   
   
   POSaBIT Support Line: 855-767-2248
   POSaBIT Support Email: support@posabit.com

Related Articles

• How to Run a Transaction on a Q2 Payments Device
• How to Unregister and Re-register a Q2 Payments Device
• How do I connect my payments device to WIFI?

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