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Frequently Asked Questions

How to perform a Return or Refund with POB using a 3rd Party POS

When a customer uses POB to purchase a product, and then later returns an item from their order, you will be able to do the whole refund through the POS. This process is very similar to refunding a c…

Updated 1 month ago

How do you report a defective terminal?

Hardware can break due to a multitude of reasons from dropping the device to general heavy use over time. If you have a device that needs to be replaced please use the following steps to do so: Colle…

Updated 3 months ago

How do I connect my payments device to WIFI?

The following article provides step-by-step instructions on how to connect each of your payment devices to the internet: Dejavoo QD2/QD4: Power on the QD2/QD4 Device. Select the Android Home Icon “ o…

Updated 3 months ago

What do I do when a customer was double / overcharged?

Accidental double charges or overcharges can sometimes occur while using POSaBIT payments. POSaBIT is unable to provide refund assistance, and cash or store credit will need to be given back to the c…

Updated 3 months ago

Q2 Payments Device FAQ's

Here you will find our frequently asked questions about the Q2 and QD4 payments devices: How to connect Q2 to wifi? On the device go to Settings → WLAN → Turn Wifi On → Select Venues Wifi → Type in W…

Updated 3 months ago

How to Refund a Customer on POB with a POSaBIT POS

When a customer uses POB to purchase product, then later returns an item from their order, you will be able to do the whole refund through the POS. This process is very similar to refunding a custome…

Updated 3 months ago

How do I check if a transaction went through?

If you are unsure if a transaction was successful, there are several different ways that you can look up the transaction to check. This article outlines our recommended steps to check if the transact…

Updated 3 months ago

How to Close the ME Application

When using POSaBIT payments alongside the ME application on a single QD device it is possible that the ME application can get stuck open. This is commonly seen in the morning after the device has sat…

Updated 1 month ago

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