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What do I do when a customer was double / overcharged?

Updated 5 months ago

Accidental double charges or overcharges can sometimes occur while using POSaBIT payments. While we are unable to immediately reverse the purchase, POSaBIT will be sure to reach out to the customer directly in order to get them their refund. Therefore, if you ever run into a double or overcharge please follow the steps below:

  1. Collect the following information from the purchase:
    • Venue Name
    • Purchase Amount
    • Customer's Name
    • Customer's Phone Number
    • Confirmation Code / Transaction ID
    • Date and Time of purchase

  2. Pick ONE of the following options:
    • Option 1: Store Responsible
      1. Inform the customer that they will be getting a call from "POSaBIT" in order to get them their refund.
      2. Next, reach out to POSaBIT support at 1 (855) 767-2248 EXT 1 or support@posabit.com and provide the information outlined above.

    • Option 2: Customer Responsible 
      1. Please provide the customer with the POSaBIT support phone number or email.
      2. Have the customer reach out to POSaBIT support and make sure they have the information outlined above. 

* NOTICE: Only use one of the options *

 

Refund Request Hours:

Monday - Friday 8am - 9pm PST
Saturday and Sunday 8am - 9pm PST *CRITICAL INCIDENT COVERAGE

*Refunds will be responded to within 24-72 hours after being reported.

 

For additional assistance please reach out to POSaBIT support @ 1 (855) 767-2248 Ext 1 OR SUPPORT@POSaBIT.COM

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