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What do I do when a customer was double / overcharged?

Updated 2 months ago

Accidental double charges or overcharges can sometimes occur while using POSaBIT payments. POSaBIT is unable to provide refund assistance, and cash or store credit will need to be given back to the customer.

If you need to confirm the transaction status you can do so via the following ways:

  1. Log-in to your Payments Portal venue, and navigate to the Purchase History Between Dates report in the Reporting section. Run the report for the time period of the transaction.
  2. If using POB payments through a Dejavoo QD Device and the OPC app, follow the steps in our article Confirming Transaction Status on OPC App

For additional assistance please reach out to POSaBIT support @ 1 (855) 767-2248 Ext 1 OR SUPPORT@POSaBIT.COM

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