Handling Customer Refunds

A customer may need a refund because they're returning a product, or maybe they were accidently overcharged. Whatever the reason may be for a refund, it's good to know the best course of action to get the customer their money back!

Because POSaBIT does not have the ability to reverse a charge directly back on the customer's card, the store must directly refund the customer with cash.

Store Cash Refunds

As long as there is a record of the transaction in the POSaBIT reports, refunds will be performed by returning the customer cash out of the till. Merchant deposits from POSaBIT are based off of the store's purchase history report, and the original transaction will still be part of the payout to the store, so the store will be reimbursed for the refund.

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