Returning Product from the POS
Product returns are part of any thriving business. POSaBIT offers an upgraded return system that allows you to return items as sellable or unsellable. This will help your store easily separate out and track inventory that can go back on the shelf vs. inventory that needs to go back to the supplier. When it comes time to prepare a return manifest, having the ability to mark an item as unsellable helps the store know the count of exactly how many products they should be expecting to return at any given time.
Looking up the Order
When it comes to completing the actual return at the point of sale, a past order can be looked up one of two ways - from the customer's profile or from the Sales History tab.
If the customer has an existing loyalty profile and the product was purchased recently, look up the customer's profile, find the product from the customer's purchase history, then click on the "Order Details" button next to the listed product.
Alternatively, past orders can always be looked up from the Sales History tab, located in the hamburger menu. If the customer has their receipt, scan the barcode at the bottom of their receipt to easily pull up the exact order.
Returning the Product
Once you've located the order from the customer's purchase history or the sales history tab, you should expect to see a popup window with a copy of the receipt, and all of the products listed.
To Complete the Return:
- Select the product(s) that need to be returned, then click the Return button
- On the next screen, you'll be prompted to select a return reason - choose a reason.
- Click on the drop down next to the product and indicate whether it is sellable or unsellable.
- Select the Return button to finalize the return
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The next screen will tell you how much cash to return to the customer.
For additional assistance please reach out to POSaBIT support @ 1 (855) POSaBIT OR SUPPORT@POSaBIT.COM
