Best Practices for Integrated POS & Payments
Integrated POS & Payments Best Practices:
The following article contains best practices for running POSaBIT's point of sale with integrated payments. These best practices will help to avoid any communication issues between the POSaBIT point of sale & the payment terminal during the transaction.
IMPORTANT: When canceling a debit (POB) transaction, ALWAYS cancel on the payment terminal. This will automatically be communicated back to the point of sale.
Unless you have followed all of the steps below DO NOT press "Cancel" or the "x" on the point of sale pop-up after the customer has selected a tip option on the payment terminal!
If the POS is failing to update after the debit transaction has been completed ensure the following is true:
- A Receipt has been printed from the payment terminal
- The payment terminal is on the "Waiting for Transaction" screen
- The dot in the top right-hand corner is "green" on both the point of sale & Payment terminal
After confirming the 3 items above are true, wait an additional 10 seconds to allow the POS to receive the payment status. After 10 seconds if the POS has still not updated then perform the following:
- Select the "Cancel" button the point-of-sale pop-up
- On the "Checkout" page, update the "Tender Amount" to match the "Tender Amount" shown on the payment receipt that was printed.
- Select "Cash"
- Press "Tender" to complete the transaction.
