Troubleshooting

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Confirming Transaction Status on OPC App

If your location is using a Point of Banking debit device with the OPC application, there is a Daily Report that can be viewed in order to look at the day's transactions on each device. This can be e…

Updated 3 months ago

What to do if a Transaction is Not Showing in Reports

On occasion, there may be a delay when a transaction appears on a store's POSaBIT reports. This is generally due to connectivity issues between payments devices. A transaction missing from reports do…

Updated 3 months ago

What Does it Mean if the Debit Terminal Receipt says CANCELLED and APPROVED?

When a receipt prints out of the debit terminal, and says " CANCELLED" with a response code that says 000-Approved , then the customer was NOT charged. This kind of receipt will print out if the cust…

Updated 3 months ago

What does the POSaBIT Gateway Error mean?

The POSaBIT gateway error will appear for just a handful of reasons and is an indicator that the app is having trouble communicating to the POSaBIT servers. If you come across this error, here is the…

Updated 3 months ago

How to Perform a Network Test on G2 Nexgo Payment Terminal

The network test on a G2 Nexgo Payment Terminal helps POSaBIT diagnose connectivity issues that might prevent the terminal from communicating with the processor. It can identify problems with the int…

Updated 3 weeks ago

Resetting your POSaBIT Password

Forgot your password? Don't worry, it's easy to reset as long as you have access to your email account! To Reset your Password: Navigate to the POSaBIT portal login page at https://my.posabit.com/Use…

Updated 3 months ago

How to Update Apps on G2 Devices

How to Update Apps on G2. NOTE : If the terminals are on 4G, users must manually run updates from the updates section and approve updating on 4G services. Reboot the device. Once Rebooted, select the…

Updated 3 months ago

How to Perform a Network Test on a Dejavoo Payment Terminal

Learn how to perform a network test on a Dejavoo Payment terminal below: Exit the POSaBIT App by clicking the 'o' at the bottom of the screen.. Open the Settings app on the device's home screen. From…

Updated 3 weeks ago

How do I Log into the Payments App if I get Logged Out?

If you become logged out of the POSaBIT Payments app, you will be prompted to enter a 6 digit alphanumeric PIN code that corresponds to your store. This 6-digit PIN can be found within the POSaBIT pa…

Updated 3 months ago

Best Practices for Integrated POS & Payments

Integrated POS & Payments Best Practices: The following article contains best practices for running POSaBIT's point of sale with integrated payments. These best practices will help to avoid any commu…

Updated 3 weeks ago

How to Confirm Status of Previous Transaction Attempt (PAX A920)

When running payments with the POSaBIT app, occasionally you may encounter an error after the customer has inserted their card that causes the app/device to crash. In this scenario, there may be unce…

Updated 3 months ago

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