What does the POSaBIT Gateway Error mean?
The POSaBIT gateway error will appear for just a handful of reasons and is an indicator that the app is having trouble communicating to the POSaBIT servers.
If you come across this error, here is the recommended course of action:
1. Check Internet Connectivity: The number one reason you are seeing this error is because of poor internet connection. The first thing you should do is ensure that your internet is working, and check that the device is connected to the internet.
2. Clear App Data: If the POSaBIT Sunmi device has a strong internet connection, and you are continuing to get the error message, try resetting the app by clearing your POSaBIT app data.
*Note - you will need your POSaBIT app credentials to log back into the app.
To Clear App Data:
- Swipe up on the device, and click the circular android home button
- Select the Settings icon
- Click on Apps from the Settings menu
- Choose the POSaBIT CloudPOS app
- Select Storage, and click the CLEAR DATA button (click OK)
- Navigate back to the POSaBIT app
- The app will navigate to the Welcome screen. Click Get Started, and sign back into the app.
3. Ask for Help: If you are continuing to run into the gateway error, and have tried the above troubleshooting steps, please reach out to your POSaBIT account manager for assistance, or call (855)POSaBIT.
