How to tell if a Customer's Card was Charged
On occasion, there can be a hiccup in internet connectivty at a store, causing the POSaBIT Payments app to lag. If anything happens during a transaction that leads to the question, "Did this customer's card get charged?", there are a handful of ways you can confirm if they were or not:
1. Reference the Debit Terminal Receipt: When equipped with paper, the debit terminal will always print out a receipt that indicated an approved or declined purchase. If the customer's card was charged, do not run their card again!
2. Run a Batch Report. If the customer was charged, the transaction will be on the printed batch report.
- Click the green OK button, and enter MANAGER PASSWORD (1234)
- Click the Settlement option
- Select Settle Daily Batch
3. Check Mobile Banking App or Call the Bank: If all else fails, the customer can always check their mobile banking app to see if it is on their statement, or hop on a quick call with their bank to get more information on the charge and find out if the purchase succeeded.
