How to Add a Password to an Existing Loyalty Account
Consumers who created their loyalty account in-store often only have a phone number attached to their profile. It is recommended to add a password to the account to ensure access is always available, even without access to a mobile phone.
Follow the steps below to add login credentials to an existing phone-only account.
Step 1: Log In via SMS
Since the account does not yet have a password, the user must first log in using a One-Time PIN (OTP).
- Open the store's online menu.
- Select the Profile Icon in the top right-hand corner.
- Click Login | Sign Up.
- Enter the phone number used when creating the account in-store.
- Select SEND CODE.
- Enter the 4-digit PIN sent via SMS and click Log In.
Step 2: Re-Validate User
- Select the Profile Icon in the top right-hand corner.
- Click Personal Info from the dropdown menu.
- Locate and select the button titled "Set Password".
- Re-login with the phone number linked to the account using a one-time PIN.
Step 3: Create a Password
- On the password creation page, enter the desired password in both the Password and Re-Enter Password fields.
- Click SAVE.
Outcome
The account now has a password assigned. In the future, the user can choose Login with Password on the login screen to access their account without needing a one-time PIN.
