Customer Portal FAQs
Answers to common questions about setting up the Customer Portal, assigning venues, and how the portal works alongside your POSaBIT menu.
Portal Setup & Venues
How many customer portals can I create?
There's no limit. However, each venue can be assigned to only one customer portal at a time.
Can I change my Customer Portal URL?
No. Customer Portal URLs follow a fixed format: loyalty.posabit.com/merchant-name/customer-portal-display-name
What if I sell a venue assigned to one of my portals?
You can unassign the venue from the portal at any time on the Customer Portal page.
Loyalty & Menu Integration
Do I need POSaBIT Loyalty to use the Customer Portal?
Yes. The Customer Portal currently requires POSaBIT Loyalty.
Can I use the portal if consumer logins are disabled on my menu?
Yes. The Customer Portal and your ecommerce menu operate independently of each other.
Will the Wallet Pass page also appear on my POSaBIT menu?
Yes, if consumer logins are enabled on that menu. Any POSaBIT menu tied to a venue assigned to the portal, with consumer logins enabled, inherits the portal's visible pages, including the Wallet Pass page.
