FAQ

Will I still need to bring my medical card to make purchases at my merchant?

You will still need to bring your medical card when making purchases at a merchant if your state law requires it.

Updated 2 months ago

How secure is my checking account information on my POSaBIT Pay profile?

We work to keep your information secure. All your data is encrypted with a 256-bit encryption level and the data exchanged with POSaBIT is encrypted with 2048 bit SSL. Rest easy my friend, with POSaB…

Updated 2 months ago

How do I remove my checking account?

Select Payment Source from the navigation menu to view all your linked checking accounts. Click Remove. Note: If you only have one checking account listed you will need to add a new default personal…

Updated 2 months ago

Do I need to bring my physical ID each time I come to my merchant?

If that is a requirement in the state you live in, then yes. POSaBIT does not supersede any state law or ordinance that is already in place.

Updated 2 months ago

I have a caregiver. How do I allow my caregiver to use my POSaBIT Pay profile for my purchases?

We would suggest that your caregiver set up a POSaBIT Pay profile to make purchases. You should never give out your login information or your PIN number.

Updated 2 months ago

What is Enhanced Verification?

Enhanced verification is when you provide POSaBIT with the first five digits of your social security number. Providing the first five digits of your social security number allows POSaBIT to unlock yo…

Updated 2 months ago

Why do you require my personal information and how is it used?

POSaBIT Pay allows you to make secure purchases. Your personal information is used to protect you against fraud. Here’s a summary of what information we collect and how we use it: Name and address :…

Updated 2 months ago

How to Opt In or Out of Receiving Text Messages

You can opt out of receiving text messages from POsaBIT Pay by: Reply STOP to (480) 500-1904 from your mobile phone. You will receive a success message once you have been unsubscribed. To opt back in…

Updated 2 months ago

Can I add more than one checking account to my POSaBIT Pay profile?

Yes! You can have multiple checking accounts linked to your POSaBIT Pay profile. Purchases will be taken from your selected default checking account at the time of transaction. To add an additional c…

Updated 2 months ago

Can I have multiple emails associated with my POSaBIT Pay profile?

You can have only one email address per POSaBIT Pay profile.

Updated 2 months ago

What is a PIN?

PIN is your Personal Identifier Number, it is a 4 digit code that you set when creating your profile as an extra layer of security. You do not want to share the code with anyone as it is used to make…

Updated 2 months ago

What if I lost my phone?

It is a good idea to keep your password and PIN secure so only you can access your profile. You can log in to your POSaBIT profile from any computer or another mobile device to monitor activity or ma…

Updated 2 months ago

What is the "Available" balance I see on my checked-in page?

You have a $300 pending transaction limit when you sign up to use POSaBIT Pay. Available will display $300 minus any pending transactions. Available will display the balance provided by your financia…

Updated 2 months ago

Why do you need my social security number?

Protecting you from fraud is our number one priority, so when you set up your profile you will be asked to enter some sensitive personal information. This information is needed to comply with governm…

Updated 2 months ago

Are you collecting my purchase data?

We collect the same data that would be collected when a purchase is made or a bill is paid online. For further information, see our Privacy Policy.

Updated 2 months ago

What are the hours of POSaBIT support?

We are available from 6:00 a.m. to 8:00 p.m. PST, 7 days a week, excluding holidays.

Updated 2 months ago

Can I use POSaBIT Pay for medical and recreational purchases?

Yes, POSaBIT Pay allows for both types of purchases.

Updated 2 months ago

What if I see an unauthorized transaction?

If you believe that any of your POSaBIT Pay profile information has been compromised, or if you believe that an electronic funds transfer has been made without your permission using information from…

Updated 2 months ago

How Do I Leave A Tip?

You can leave a tip at the time of Delivery or Pickup if you complete your purchase with Safe Checkout. You can leave a tip by clicking a link in your purchase notification text message or by clickin…

Updated 2 months ago

How long does a refund take to process?

It can take between 1-3 banking days for the money to be returned to your account. Your financial institution may be able to provide additional information as to how long this process can take.

Updated 2 months ago

Can I add money to my POSaBIT Pay profile?

There is no need to add money to your POSaBIT Pay profile. Your money stays in your bank account until you make a purchase!

Updated 2 months ago

What is the difference between my balance and available?

Your Balance is provided by your financial institution. You have a $300 pending transaction limit when you sign up to use POSaBIT Pay. Available will display $300 minus any pending transactions. Avai…

Updated 2 months ago

How do I change my default checking account?

Select Payment Source from the navigation menu.. Click on the Set Default button. . Note: You must have more than one personal checking account to change the default. You cannot remove your default p…

Updated 2 months ago

How to enable iPhone location services

To enable location services on an iPhone: Click on the Settings icon. Select Privacy. Select Location Services. Turn location services On. Select your preferred browser. Safari, Chrome, and FireFox a…

Updated 2 months ago

Who are you sharing my information with?

POSaBIT takes your privacy seriously and does not share information with third-parties unrelated to the POSaBIT services. Please review our Privacy Policy, located at: https://www.posabit.com/privacy…

Updated 2 months ago

What if I have a question on a transaction?

If you have a question regarding a specific transaction, you should contact the merchant that processed the transaction or your financial institution for resolution.

Updated 2 months ago

Can I still pay with cash?

It depends on the merchant, POSaBIT does not require any particular method of payment.

Updated 2 months ago

Can I use POSaBIT Pay to buy swag and supplies at my merchant location?

Absolutely! If the merchant sells it, you can purchase it. With POSaBIT Pay anything is possible.

Updated 2 months ago

Tip Confirmation Message

During or after a transaction, you have the option to leave a tip. When leaving a tip, you may see a message to confirm your tip amount. This will show when your tip exceeds your transaction amount.…

Updated 2 months ago

My bank is listed, but I am having trouble linking my checking account

If you are having trouble linking your checking account you may have an additional layer of security enabled that will prevent the checking account from being linked to your POSaBIT Pay profile. You…

Updated 2 months ago

Do I have to provide POSaBIT with my medical license information?

POSaBIT does not ask for your medical license information, however your dispensary will still have to follow the legal protocol for your state in regards to making purchases.

Updated 2 months ago

When will the money from my refund be available to use in my checking account?

Please contact your financial institution for more information concerning when those funds will be available for use.

Updated 2 months ago

How do I update my email address?

If you are using a mobile phone: Click on the ellipsis to open the navigation menu and click on Settings. Click on Profile. Type your new email address in the New Email Address text field. Click the…

Updated 2 months ago

I have a shared checking account, can we share a POSaBIT Pay profile?

Each POSaBIT Pay profile is limited to one user. You can both make individual POSaBIT Pay profiles and use the same personal checking account as your respective payment sources. When a checking accou…

Updated 2 months ago

What Is Safe Checkout?

Safe Checkout is when a delivery person or a cashier sends you a text message with a link to enter your PIN to authorize a purchase. Safe Checkout eliminates the need for you to enter you PIN on the…

Updated 2 months ago

Do I need an internet connection to use POSaBIT Pay?

Yes, you will need an internet connection in order to check-in to a merchant location.

Updated 2 months ago

Do I need to sign up for a new POSaBIT Pay profile if I am purchasing in another state?

No, POSaBIT works seamlessly from state to state and requires no additional action on your part.

Updated 2 months ago

How To Make an Online Purchase Using POSaBIT Pay

When you are ready to check out select Pay with POSaBIT Pay as the payment type. . Enter the Email and Password for your POSaBIT Pay profile. Enter the six digit MFA code that is sent via text messag…

Updated 2 months ago

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